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Meet Our Team

Our caring and compassionate veterinary care team!

We not only strive to provide quality veterinary care to your pet, but also quality person to person experiences. This mission of ours is made possible through our remarkable team that we are quite happy to toot our own horn about!

Our staff will warmly welcome you to our clinic. They work hard to remember details that are shared with them, enjoy making connections with our clients, and go home fulfilled when they’ve made a client’s day a little brighter. Check out our Testimonials page here on the website or “like” our Facebook page and scroll through the reviews to see just how special they’ve become to our existing clientele.

Dr. Charles E. Hiss, DVM

Veterinarian & Owner

Education: Purdue University School of Veterinary Medicine

Dr. Hiss graduated from Purdue University in 1983 and has practiced in Kokomo since graduation. Dr. Hiss enjoys clinical practice because it allows him to develop relationships with his patients and clients.

Dr. Hiss was voted Best Veterinarian in Kokomo for 2023 & 2024! He appreciates all those in the community who voted for him.

He is a member of the Indiana Veterinary Medical Association and the American Veterinary Medical Association.

Dr. Hiss has the wonderful ability to make the toughest scenarios understandable. He takes the time to explain and demonstrate to our clients so that we all end up on the same page at the end of visits.

He has been married to his wife, Nancy since 1981, and they have a daughter Megan and her husband Matt. Hobbies outside of work include family activities, golf, wood working and sports.
Dr. Hiss and Nancy have 2 pugs.

Dr. Donna Maxwell, DVM

Veterinarian

Education: University of Illinois

Dr. Maxwell is a 1995 graduate of University of Illinois. Her interests are primarily in internal medicine and small animal medicine, particularly feline. Outside of being a veterinarian, her interests include hiking, biking, gardening and stained glass. She lives with her tribe of 5 cats. If the cats approve, she will someday have a dog.

Dr. Katie Rigsby, DVM

Veterinarian

Dr. Katie Rigsby grew up in Kokomo, IN & graduated from Northwestern High School. She received her bachelor's degree from Purdue University, where she went on to work for Merial Veterinary Pharmaceuticals for 8 years. While there, she served as a pharmaceutical sales representative and a sales trainer in Atlanta, GA & Cincinnati, OH. She then went on to graduate from the University of Georgia School of Veterinary Medicine with her DVM. Shortly after graduation, her and her husband Mitchell moved back to Kokomo, IN. She has been practicing in Kokomo for almost 11 years, finding her passion in helping animals and pet owners. She and her husband have been married since December 2006. They enjoy spending time with their two children Ansley & Tripp & their 2 dogs & 1 cat. Katie is a member of the IVMA & AVMA. She also helps to volunteer at her church, the Kokomo Humane Society, and the Kokomo Rescue Mission.

Nancy Hiss

Hospital Administrator

Education: Purdue University

Nancy has been overseeing the administrative needs of Pet Care Clinic since 2006. After graduating from Purdue University in 1980, she married Dr. Hiss in 1981. Kokomo has been their home since Dr. Hiss started practicing in 1983. One of the many perks of being in the office is getting to hold the puppies and kittens that come in to see the doctors!
She is proud of the clinic’s great staff and the quality of service everyone provides to the clients. Nancy is the backbone of our clinic and makes sure that we all stay healthy and happy! She enjoys spending time with daughter Megan, with friends and traveling. Her favorite place is the beach. Nancy loves spoiling their 2 pugs, Mia & Steffi.

Chandra

Veterinary Assistant & Inventory Specialist

Chandra has been with us for years, off and on. She started with us as a young woman and has become a necessity for us all, both in daily assistance and brightening our spirits. She is a blessing by being a helping hand when we need it! She has a beautiful family (human & furry) and is busy whether here or at home. Her favorite part of working at Pet Care Clinic is loving and caring for all the sweet fur babies! One-on-one time with them really means a lot to her, like when she gets to hand-feed them after surgery. She also finds it rewarding to see how dedicated our clients are through the years. Altogether, it is so gratifying to her to do work she absolutely loves and do it alongside such a great staff. She couldn’t imagine herself anyplace else!

PCC Team Member Since May 2018

Jenna

Veterinary Assistant

Jenna is a Veterinary Technology student, graduating in the spring of 2025.
She adores animals and often helps on the family farm. She was a 4H member for 9 years.

Jenna says her favorite part of the day is getting to spend time working at Pet Care Clinic where she loves both the animals and the amazing staff.
She hopes to continue in the field of veterinary medicine so she can pursue her passion for helping animals and people!

PCC Team Member Since August 2021

Savannah

Front Desk Associate

Savannah is a current student at Ivy Tech Community College Kokomo studying biology. She has been an animal lover her whole life owning many different types of animals including dogs, cats, horses, goats, chickens, and guinea pigs. Ever since she was little she has known that she wanted to work in the vet field. She has 3 dogs, Chuy, Millie, and Charlie. And 2 cats, Bailey & Tenny.
In her free time she loves to go to church, spend time with her family & friends, run, golf, read, and go shopping.

Taylor

Office Manager

Education: Harrison College

Taylor loves getting to meet and take care of all our furry patients. She has a love for animals that started at a young age, and pursued her dream of working in the veterinary field by graduating from Harrison College in 2018. In her spare time she loves spending time with her family, friends, cat and 6 French Bulldogs!

PCC Team Member Since October 2017

Kara

Veterinary Assistant/Front Desk Team Leader & Social Media Coordinator

Kara has always had a love for animals since she was young. She enjoys being able to help our doctors keep animals healthy and happy.
She has 2 dogs, Temari & Toph.
Outside of work, Kara spends time with another passion of hers: teaching high school color guard! Any remaining time she has left is spent with friends/family or going to the gym.

Most Recently a PCC Team Member Since September 2020

Abby

Veterinary Assistant/Hospital Team Leader & Safety Specialist

Education: International Business College

Abby is a graduate of International Business College. Working to improve the lives of animals has always been her passion. She has 3 dogs, Macy Pheobe & Penny, and two cats named Vader and Toast. Abby is very family-oriented and loves arts and crafts.

PCC Team Member Since September 2021

Erica

R.V.T, Lead Veterinary Nurse

Erica is a graduate of Purdue University. She has 4 cats; Nala, Mowgli, Barbossa, and Chi-Chi. Outside of work, she enjoys reading, hiking and spending time with loved ones. Erica loves working with all animals, but has a soft spot for black cats and Golden Retrievers.

PCC Team Member since 2019

Jackie

Front Desk Assistant

This is Jackie’s second go round with us at Pet Care Clinic! She is semi-retired! Jackie loves spending time with her kids and grandkids. She loves to travel and go camping. Her latest adventure is adopting a dog named Livy. Livy likes to come to work with Jackie, and take inventory of the dog toy basket by taking all of the toys out of the basket and placing them on the floor for Jackie to see!

Most Recently a PCC Team Member since 2022