Clients of Pet Care Clinic,
I have provided emergency care for my patients during my entire 36 year career. The past 13 years, we have shared after-hours emergency duties with Greentown Animal Hospital and Jefferson Road Animal Hospital. It is with a heavy heart that I announce:
We will no longer be offering after-hours emergency visits effective September 30th.
The market for associate veterinarians has been limited and competitive in the past few years. As a result, is has been difficult attracting veterinary professionals to communities, like ours, that rely on most veterinary practices to provide normal daily care plus after-hours emergency care. Many of the new veterinary graduates cannot fulfill the duties of daily practice and emergency duties combined. As my generation of practitioners near retirement, we have to make changes now to ensure our patients, current and future, have a means of obtaining emergency care.
We are fortunate to be within one hour of four different 24/7 emergency clinics for critical patient needs. However, many of the calls we receive during hours we are closed simply require advice or determination of the urgency of care. With that in mind, we have chosen to employ GuardianVets to help with after-hours concerns. This service does not have a cost to you; it is a service we pay for on your behalf in our continued effort to find ways to meet our clients’ and patients’ needs.
Starting September 30th, when you call our clinic after business hours, you can select an option to talk to GuardianVets licensed veterinary nurses. While GuardianVets cannot directly prescribe medications or treatments, they will help navigate your concerns and direct you, if needed, to an appropriate emergency hospital. All calls will be logged and transmitted to our staff here at Pet Care Clinic on the next business day so you can rest assured we remain in the loop about your pet’s medical care.
If you have questions about this new service, please contact us.
Charles E. Hiss, D.V.M.